Cancellation and Refund Policy
All bookings made on Kipos are subject to these terms and conditions. You are kindly asked to take a moment to read them carefully prior to your booking. By completing a reservation, you declare that you have read and accepted the below policies.
CHECK-IN POLICY
- Check-In time: 16:00
- Check-Out time: 11:00 (Covid-19 measure)
PAYMENT POLICY
- In order to guarantee your booking, a deposit of 30% of the total cost is required (when choosing the bank transfer option).
- The remaining amount should be settled 1 month prion your check-in.
- A valid form of identification (ID, Passport, Driving Licence) is required upon check in.
CANCELLATION-REFUND POLICY
- For cancellations made within 48 hours of booking, the deposit or the total booking cost is refunded in full.
- For cancellations between 7 and 14 days prior to arrival date, the deposit or the total cost of your booking is refunded by 50%.
- For cancellations less than 13 days before arrival or in case of non-show or early departure, the deposit or the total cost of your booking is not refunded.
PETS POLICY
- Pets are allowed with an extra charge.
- Pet accommodation is for all nights and the price is per pet.
- The use of beds, sunbeds and other furniture as well as the use of the swimming pool by pets is not allowed.
- The owners are responsible for the observance of the rules and the collection of feces from the surrounding area.
- Pets are allowed ONLY at the outside specified space for them (pets house) for hygiene reasons.
- Food-water bowls are provided.
- No other hygiene items for animals are provided (toilet, sand,etc).
- Auxiliary animals are hosted for free.
Additional charges may apply in case of non-compliance with the rules.
SMOKING POLICY
- Smoking is strictly prohibited in all the rooms.
Additional charges may apply in case of non-compliance with the rules.
PERSONAL ITEMS
- Guests are responsible throughout their stay at the hotel for the safekeeping of their personal and/ or valuables, money, etc. Kipos shall accept no liability for loss, destruction or damage.
DAMAGE PROTECTION
- Damage to the place or belongings caused by a guest (or others)
- Missing items
- Unexpected cleaning costs incur due to the behavior of a guest (or others) or pet damage during your stay e.g. removing smoke odor, extra pool cleaning or replacing a sofa because a dog chewed it up.
- Income lost in case we have to cancel confirmed bookings due to one of the cases above caused by another guest (or others)
Are subject to reimbursement
NEED HELP?
Contact us at email for any other questions.